FAQ

Orders are typically processed within 1–2 business days. Estimated delivery is 5–8 business days.

Yes. We offer free shipping on orders over $39.

Yes. Our MagSafe cases are designed for a secure magnetic connection with compatible chargers and accessories.

Yes. We accept returns and exchanges within 30 days of delivery. Please contact support for assistance.

Please contact us as soon as possible. If the order has not shipped, we’ll do our best to update it. If it has shipped, we can help with an exchange.

We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners), Apple Pay, Google Pay, Shop Pay, UnionPay, and PayPal.

Tracking may take a few days to update after shipment, especially while the package is in transit between carriers.

MagSafe is Apple’s magnetic technology built into iPhone 12 and later models. A ring of magnets around the wireless charging coil lets accessories — phone cases, chargers, wallets, and stands — snap perfectly into place. MagSafe cases have built-in magnetic rings that align with the iPhone’s magnets, ensuring a secure fit and optimal wireless charging speed up to 15W. Non-MagSafe cases will still fit and protect your phone, but won’t align with MagSafe chargers or accessories.

Scorpify cases use a dual-layer construction: a shock-absorbing TPU inner layer and a rigid PC outer shell for structural strength. Design surfaces feature premium materials including genuine Mother of Pearl, tempered glass, and gradient finishes. Each Mother of Pearl case has a unique natural pattern — no two are exactly alike.

Yes. Every Scorpify case features a dual-layer design — flexible TPU absorbs impact while the hard PC shell resists punctures and scratches. Raised bezels around the camera and screen keep surfaces from touching when the phone is laid flat. The combination provides reliable everyday drop protection while keeping the case slim and pocket-friendly.

All Scorpify cases support standard Qi wireless charging. Our MagSafe-compatible cases also work with Apple’s MagSafe charger at up to 15W, snapping into the correct position automatically. Non-MagSafe cases charge normally on any Qi pad but won’t align magnetically.

First, confirm your exact phone model (check Settings → General → About on iPhone, or Settings → About Phone on Android). Then choose your style — from natural Mother of Pearl and colorful pearl finishes to sleek matte and gradient designs. If you use wireless charging or MagSafe accessories, pick a MagSafe-compatible version. All cases are available for the latest iPhone and Samsung Galaxy models.

1. Check your spam/junk folder
2. Contact us at support@scorpify.com with your name and order information — we'll assist promptly.

Use the “Track Your Order” link in the footer or navigate to the “Track Your Order” page. Enter your order number and tracking ID to view real-time shipment status.

Yes — exchanges are accepted as long as the case is unused, with original packaging intact and exchanged within 30 days.

If you need to modify your order, contact our Customer Service Team at support@scorpify.com as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify an order. We will make every effort to stop the order if we are able to. do so.