FAQ
What phone models do your cases support?
What phone models do your cases support?
We offer a wide range of options for the latest iPhone models (iPhone 13–16 series) as well as popular Samsung phones. Visit our iPhone Cases or Samsung Cases collection pages to find the perfect fit.
Are Scorpify cases MagSafe compatible?
Are Scorpify cases MagSafe compatible?
Yes! Each Scorpify case includes built-in N52 magnets designed for MagSafe attachments. They can securely attach to MagSafe chargers, wallets, mounts, and hold up to eight times a phone’s weight.
How much is shipping? Do you offer free shipping?
How much is shipping? Do you offer free shipping?
We offer free standard shipping on U.S. orders over $39. For orders under $39, a flat rate of $6.99 applies. Orders typically ship within 1–2 business days and arrive within 3–5 days.
Do you offer discounts or coupons?
Do you offer discounts or coupons?
Yes! We regularly run promotions—currently 20% off with code PD20 and free shipping on orders over $39. Sign up via email to receive exclusive offers and updates.
How do I enter my promo code?
How do I enter my promo code?
Discount Codes must be entered at the checkout page. You must press "Apply" to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners), Apple Pay, Google Pay, Shop Pay, UnionPay, and PayPal.
I haven’t received a confirmation email — what should I do?
I haven’t received a confirmation email — what should I do?
- Check your spam/junk folder
- Contact us at support@scorpify.com with your name and order information — we'll assist promptly.
How can I track my order?
How can I track my order?
Use the “Track Your Order” link in the footer or navigate to the “Track Your Order” page. Enter your order number and tracking ID to view real-time shipment status.
Can I exchange my case for a different model or design?
Can I exchange my case for a different model or design?
Yes — exchanges are accepted as long as the case is unused, with original packaging intact and exchanged within 30 days.
Can I modify my order?
Can I modify my order?
If you need to modify your order, contact our Customer Service Team at support@scorpify.com as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify an order. We will make every effort to stop the order if we are able to. do so.
Unanswered questions?
For more information and requests, please call +852 4619 6586 or email us at support@scorpify.com